Privacy Policy

Privacy Policy

Last Updated: 5.18.26

This Privacy Policy describes how Mrakki and Co. LLC, doing business as Mrakki Brows & Laser ("we," "us," or "our"), collects, uses, and protects information from individuals who visit our website, use our services, or otherwise interact with us. We are committed to protecting your privacy and the security of your personal information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information. When you visit our website, book an appointment, or otherwise interact with us, we may collect personal information you provide voluntarily, including your name, email address, phone number, and any other information you choose to provide.

Automatically Collected Information. We may collect certain information automatically when you use our website, including your IP address, browser type, device type, and the pages you visit.

Cookies. We use cookies and similar technologies to understand how visitors use our website and to improve site functionality. Cookies are small data files stored on your device. You can disable cookies through your browser settings, though some site features may not function properly as a result.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services, including scheduling and confirming appointments

  • Respond to your inquiries and provide customer support

  • Send transactional and service-related communications, including appointment reminders and confirmations, when you have opted in

  • Send marketing communications about special offers and discounts, but only when you have opted in via our consent form

  • Analyze and improve our website's functionality, content, and user experience

  • Comply with legal obligations

3. SMS / Text Messaging Program

If you opt in to receive text messages from us by checking the consent box on our opt-in form, we may send you text messages at the phone number you provide. Message types are limited to what you specifically consented to:

  • Marketing messages about special offers and discounts (only if you checked the marketing consent box)

  • Appointment reminders and confirmations (only if you checked the appointment consent box)

Message frequency may vary, up to 4 messages per month. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at Mrakkibrows@gmail.com or (385) 307-9112.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers. We may share information with third-party service providers who help us operate our business, such as payment processors, scheduling software, and website hosting. These providers are only permitted to use your information to perform services on our behalf.

  • Legal Requirements. We may disclose information when required by law, subpoena, or other legal process, or to protect our rights, property, or safety.

  • Business Transfers. In the event of a sale, merger, or acquisition of our business, your information may be transferred to the acquiring entity, subject to the protections of this Privacy Policy.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request corrections to inaccurate or incomplete information

  • Deletion: Request deletion of your personal information, subject to legal retention obligations

  • Data Portability: Request your information in a structured, machine-readable format

  • Opt Out of Marketing: Withdraw consent for marketing communications at any time by replying STOP to a text message or contacting us directly

To exercise any of these rights, contact us using the information in Section 8.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and revise the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Mrakki and Co. LLC DBA Mrakki Brows & Laser

Store Location: 2086 West Grove Parkway Suite F, Pleasant Grove, UT, 84062.

Mailing / Legal Address: 407 N. Main St. Springville, UT 84663

Phone: (385) 307-9112 Email: Mrakkibrows@gmail.com